With more than 150 functions
Cloud PBX makes your company more efficient and flexible
Look beyond the feature list before choosing your Cloud PBX
The relevant question is not how many features a cloud PBX offers, but whether the platform fits the environment you need to operate. Call routing, user administration, security, customer-service workflows, and remote access create dependencies that IT teams need to consider together.
The features above let you evaluate those requirements in one place, from everyday telephony and central administration to call centre operations, unified communications, and remote connectivity.
For more complex environments, the decision also involves what the cloud PBX needs to work with. The available capabilities include CRM and helpdesk integrations, Microsoft 365 integration, contact synchronisation, and options for more advanced call flows and customer-service operations.
Some capabilities also differ between Enterprise and Ultimate or require additional services. Check the feature details before selecting a plan, and contact us when compatibility, integration, or deployment requirements need to be assessed for your environment.
Cloud PBX features for an integrated communications environment
A cloud PBX should fit the way your organisation communicates, not force IT to manage another isolated system. Evaluate telephony, unified communications, administration, security, customer-service capabilities, and integrations as parts of the same environment. Compare the Enterprise and Ultimate options below to identify which capabilities match your infrastructure and operational requirements.
| Forwarding calls | ||
| Call monitoring (listening/whispering/switching on) | ||
| Call parking | ||
| Call pickup | ||
| Call forwarding (accompanied/unaccompanied) | ||
| Knocking | ||
| Call change/call transfer | ||
| IVR (multi-level/multilingual/time-dependent) | ||
| Queue | ||
| Call groups (ring call) | ||
| Paging and intercom system | ||
| Conference rooms | ||
| CDR and basic reports | ||
| Select by name | ||
| Caller ID (defining outgoing number) | ||
| Call forwarding based on caller ID (CID) and extension (number) | ||
| DND (Do not disturb) | ||
| DOD (Direct Exchange Line), allows the user to select the outgoing caller ID (number) | ||
| DNIS (service for identifying the dialed number) |
| Recording calls | ||
| Call allow/block list | ||
| BLF support | ||
| Switch on busy signal | ||
| Business hours and public holidays | ||
| Chief Secretary | ||
| User-defined announcements | ||
| Distinctive ringtone | ||
| Music on hold | ||
| MOH playlist & streaming (music on hold) | ||
| T.38-Fax | ||
| TAPI driver | ||
| Fax to e-mail | ||
| Voicemail | ||
| Group voicemail | ||
| Voicemail with e-mail notification | ||
| LDAP-Server | ||
| PIN list | ||
| Speed dial | ||
| Emergency number (emergency routing) | ||
| Emergency notifications | ||
| SIP forking (enables a call to ring simultaneously on several devices) | ||
| IP telephone Simultaneous registrations | ||
| CTI for desk phone control | ||
| Function keys | ||
| Keyboard shortcuts |
| Web-based management portal | ||
| Graphical dashboard | ||
| Automatic provisioning (IP telephones) | ||
| Bulk import and export | ||
| Extension Group & Organization | ||
| User role & authorization | ||
| Event logs | ||
| Event notifications | ||
| Backup and restore | ||
| Troubleshooting | ||
| Built-in SMTP server | ||
| SNMP support | ||
| APIs | ||
| Security - SRTP & TLS call encryption - Automatic & static defense - Global anti-hacking IP block list - Certificates - Password policy enforcement - Two-factor authentication (2FA) - Allowed country IPs & codes - Limiting the frequency of outgoing calls |
| Link US Softphone - Linkus Web Client - Linkus Mobile (iOS & Android) - Linkus Desktop (Windows & MacOS) |
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| Operator control panel - Unlimited users - Dispatch active calls (divert, transfer, hang up, park, monitor) - Monitor call status (incoming, outgoing, extensions, parked calls, etc.) - Unified presence - Control of extension presence |
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| Presence (BLF) | ||
| User-defined presence description | ||
| Personal and company contacts | ||
| Audio conferences | ||
| Voicemail transcription | ||
| Call pop-up URL | ||
| Door intercom video preview |
| 1:1 or group chat with colleagues | ||
| Sharing files and images | ||
| Push notification |
| Easy SIP remote registration | ||
| No port forwarding & NAT problems |
| Enhanced skill-based routing & queue callback | ||
| Queue panel in the form of a control panel | ||
| Real-time wallboard | ||
| SLA monitoring & threshold notifications | ||
| Insightful call center reports |
| Live-Chat, SMS, WhatsApp, Facebook | ||
| Central message inbox | ||
| Automatic contact matching | ||
| Message in queue | ||
| Chat assignment & transmission | ||
| Convert chats to calls with one click |
| PBX-related contact management | ||
| Separate authorization control per phone book | ||
| CRM contact synchronization |
| Call notification for group voice messages | ||
| Listening to messages and direct callback via the telephone | ||
| Never miss an urgent message again | ||
| Click to call CRM contacts | ||
| Pop-ups for incoming calls | ||
| Automatic call journal | ||
| Synchronization of contacts | ||
| Support for Hubspot, Zoho, Salesforce, Bitrix24 and Odoo |
| Automatic creation of a new ticket | ||
| Click to call helpdesk contacts | ||
| Pop-up for incoming calls | ||
| Automatic call journal | ||
| Synchronization of contacts | ||
| Support for Zendesk and Zoho Desk |
| Support for Microsoft SQL integration | ||
| Real-time caller search: caller ID to caller name | ||
| Synchronization of contacts with the PBX | ||
| Automatic call forwarding based on phone book matches |
| Microsoft Teams-Integration | ||
| Outlook-Integration | ||
| Microsoft Entra ID (Azure Active Directory) | ||
| User synchronization and single sign-on (SSO) |
| Archiving files on external servers | ||
| Archiving call recordings | ||
| Archiving of system backups | ||
| Support for FTP, SFTP, Amazon S3, Google Cloud Storage |
| Synchronization of users, organizational units and groups | ||
| Automatic extension assignment for new users | ||
| Single sign-on (SSO) | ||
| Faster and simpler administration |
| Mass emails and instant link invitations | ||
| HD audio and video | ||
| Screen sharing | ||
| Team chat during the session |
| Video calls with Linkus Web Client | ||
| Video calls with Linkus Desktop Client | ||
| Video calls with Linkus Mobile Client |
| Easy integration of voice calls into any application - Web/Browser SDK - Mobile & Pad SDKs: Android, iOS - Desktop SDKs: Windows, MacOS |
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| Feature-rich language experience | ||
| Extensive, programmable code examples and user interface | ||
| Secure authentication with tokens | ||
| Faster and standardized development |
Before you choose a plan, make sure it fits your environment
Your current phone system, users, numbers, locations, call flows, and business applications all influence the cloud PBX setup you need. Tell us what must remain, what needs to change, and which systems the new environment needs to work with.
Pricing and service conditions vary by market. Select your country to view the relevant offer for Austria, Brazil, Germany, Switzerland, or Spain for the relevant country offer. For multi-country environments, integration questions or requirements that do not fit a standard configuration, describe your scenario in our contact form.
