In this section, we have collected the most frequently asked questions and understandably answered them.
Support
We help you quickly and easily
Welcome to the support area
Do you want to know more details about our Virtual-PBX, SIP Trunking, or other areas?
Do you have technical problems and need answers to your questions about how to set up your Virtual-PBX?
Or do you need technical support in any other form?
FAQ
Online help
In our KB, you will find information about the configuration and the functions of the Cloud PBX, SIP-Trunk, and more.
Open a ticket
If you need help, please get in touch with our support. Open a support ticket and for the problem you require help with.
Support via remote assistance
*paid support
Windows
Download here the QuickSupport file
for Windows for free.
Mac
Download here the QuickSupport file
for macOS for free.
Our current support conditions
Standard support services
- New functions and features
- Deployment of bug fixes
- Adaptations to legal requirements
- Upgrades of the platform and end-user portal
- Fixing system errors and software bugs
Paid support
- Remote maintenance and remote support
- Telephone support and technical consulting
- Configuration of the Cloud PBX, features, or their modules for the customer
- Diagnosis of faults and support on third-party infrastructure and end devices
*Relates to the platform and infrastructure,
Telephone systems in the virtual call data center
Business hours
Our business hours are:
Monday to Friday: 08:00 - 12:00 and 13:00 - 17:00
Standard response time: 24 hours
Rate per hour
For paid support
Standard rate: €150.00 / hr.
Surcharge outside business hours (incl. Saturday): +50%.
Surcharge on Sundays and holidays: +100%.
Billing interval: 15 minutes.