In this section, we have collected the most frequently asked questions and understandably answered them.
Support at Virtual-Call - your point of contact for quick help
Welcome to Virtual-Call support center, where dedication and expertise ensure that you always experience excellent service.
Welcome to the support area
Do you want to know more details about our Virtual-PBX, SIP Trunking, or other areas? Do you experience technical problems and need answers to your questions about how to set up your Virtual-PBX? Or do you need technical support in any other form?
FAQ
Online help
In our KB, you will find information about the configuration and the functions of the Cloud PBX, SIP-Trunk, and more.
Open a ticket
If you need help, please get in touch with our support. Open a support ticket and for the problem you require help with.
Our current support conditions
Standard support services
- New functions and features
- Deployment of bug fixes
- Adaptations to legal requirements
- Upgrades of the platform and end-user portal
- Fixing system errors and software bugs
Paid support
- Remote maintenance and remote support
- Telephone support and technical consulting
- Configuration of the Cloud PBX, features, or their modules for the customer
- Diagnosis of faults and support on third-party infrastructure and end devices
*Relates to the platform and infrastructure,
Telephone systems in the virtual call data center
Business hours
Our business hours are:
Monday to Friday: 08:00 - 12:00 and 13:00 - 17:00
Standard response time: 24 hours
Rate per hour
For paid support
Standard rate: €150.00 / hr.
Surcharge outside business hours (incl. Saturday): +50%.
Surcharge on Sundays and holidays: +100%.
Billing interval: 15 minutes.
